Why? We all want to be heard and understood. Right? To do so, we need to have the knowledge and knowledge comes only when we become good listeners. Agree?
A person speaking needs to feel that he or she is heard and understood. They need to have a response when one is asked for. As humans the very nature of being understood and heard is connected to our sense of self worth. When you are speaking, you have something of value to say and you want to say it to contribute and to be heard. If you are not listened to or even ignored, it hurts and often affects your self esteem.